Dear user of the website (online store) acnelab.eu (hereinafter - the Seller), please note that placing an order on this website constitutes your acceptance of this public offer and confirms that you have read and agree to the terms of the public offer agreement outlined below. Using the website (online store) acnelab.eu in any form (including, but not limited to, placing orders for services using the acnelab.eu website, participating in bonus programs, promotions, filling out applications, forms, through the hotline, etc.) constitutes your unconditional agreement with all terms specified in this public offer for concluding a public offer agreement and is equivalent to signing the agreement by both parties. This public offer and the terms of the public offer agreement are binding on the parties. In case of your disagreement with the terms of this public offer and the public offer agreement, you must refrain from using the website (online store) acnelab.eu

PUBLIC AGREEMENT (OFFER) for ordering, purchasing, and delivering goods

This agreement is an official and public offer by the Seller to enter into a contract of sale of Goods presented on the acnelab.eu website. This agreement is public, meaning that in accordance with Article 633 of the Civil Code of Ukraine, its terms are the same for all buyers regardless of their status (individual, legal entity, individual entrepreneur) without granting preference to one buyer over another.
By concluding this Agreement, the buyer fully accepts the terms and procedure for placing an order, payment for goods, delivery of goods, return of goods, responsibility for dishonest ordering, and all other terms of the agreement. The agreement is considered concluded from the moment the "Confirm Order" button is clicked on the order placement page in the "Cart" section and the Buyer receives order confirmation electronically from the Seller.

1. Definition of Terms

1.1. Public Offer (hereinafter - "Offer") - a public offer by the Seller, addressed to an indefinite circle of persons, to conclude a contract of sale of goods by remote means (hereinafter - "Agreement") with the Seller on the terms contained in this Offer.

1.2. Goods or Services – the object of the agreement between the parties, which was selected by the buyer on the online store's website and placed in the cart, or already purchased by the Buyer from the Seller remotely.

1.3. Online Store – the Seller's website at acnelab.eu created for concluding retail sale and purchase agreements based on the Buyer's acquaintance with the description of the Goods offered by the Seller via the Internet.

1.4. Buyer – a legally capable individual who has reached the age of 18, receives information from the Seller, places orders for the purchase of goods presented on the online store's website for purposes not related to entrepreneurial activity, or a legal entity or individual entrepreneur.

1.5. Seller – Individual Entrepreneur Butsyk Yuliia Hryhorivna, a legal entity created and operating in accordance with the current legislation of Ukraine, whose registered address is: 04131, Kyiv city, Ivana Vyhovskoho street, building 13.

1.6. Operator - an employee of the Seller who provides consulting services to Online Store Buyers.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods on the terms of this Agreement.

2.2. The date of conclusion of the Offer Agreement (acceptance of the offer) and the moment of full and unconditional acceptance of the terms of the Agreement by the Buyer is considered to be the date of completion of the order form by the Buyer, located on the online store's website, provided that the Buyer receives order confirmation electronically from the Seller. The fact of payment by the Buyer for the order under the terms of this Agreement, within the terms and at the prices specified on the Seller's website.

3. Order Placement

3.1. The Buyer independently places an order in the Online Store through the "Cart" form, or by placing an order via email or by calling the phone number indicated on the Online Store's page.

3.2. The Seller has the right to refuse to transfer the order to the Buyer if the information provided by the Buyer during the order placement is incomplete or raises suspicion regarding its authenticity.

3.3. When placing an order on the Online Store's website, the Buyer undertakes to provide the following mandatory information required by the Seller to fulfill the order:

3.3.1. Contact phone number.

3.3.2. Delivery address, to which the Goods should be delivered (if delivery to the Buyer's address).

3.3.3. Buyer's surname, first name, email.

3.3.3. Payment method.

3.4. The name, quantity, article, and price of the Goods selected by the Buyer are indicated on the page and in the Buyer's cart on the Online Store's website.

3.5. If any of the Parties to the agreement needs additional information, they have the right to request it from the other Party. In case the Buyer fails to provide the necessary information, the Seller is not responsible for providing quality service to the Buyer when purchasing goods in the online store.

3.6. When placing an order through the Seller's operator (Clause 3.1. of this Offer), the Buyer undertakes to provide the information specified in Clauses 3.3 – 3.4. of this Offer.

3.7. The Buyer's acceptance of the terms of this Offer is carried out by the Buyer entering the relevant data into the registration form on the Online Store's website or when placing an Order through the operator. After placing an Order through the Operator, the Buyer's data is entered into the Seller's database.

3.8. The Buyer is responsible for the accuracy of the information provided when placing the Order.

3.9. By entering into the Agreement, i.e., by accepting the terms of this offer (the proposed terms for purchasing the Goods), by placing an Order, the Buyer confirms the following:
a) The Buyer is fully and completely familiar with and agrees to the terms of this offer;
b) they give permission for the collection, processing, and transfer of personal data; the permission for the processing of personal data is valid throughout the entire term of the Agreement, as well as for an unlimited period after its expiration. In addition, by concluding the agreement, the Buyer confirms that they have been informed (without additional notification) about the rights established by the Law of Ukraine "On Personal Data Protection", about the purposes of data collection, and also that their personal data is transferred to the Seller for the purpose of fulfilling the terms of this Agreement, enabling mutual settlements, and for receiving invoices, acts, and other documents. The Buyer also agrees that the Seller has the right to grant access and transfer their personal data to third parties without any additional notifications to the Buyer for the purpose of fulfilling the Buyer's order. The scope of the Buyer's rights, as a subject of personal data in accordance with the Law of Ukraine "On Personal Data Protection", is known and understood by them.

4. Price and Delivery of Goods

4.1. Prices for Goods and services are determined by the Seller independently and are indicated on the Online Store's website.

4.2 Prices for Goods and services may be changed by the Seller unilaterally depending on market conditions. However, the price of a single unit of Goods, the cost of which has been paid in full by the Buyer, cannot be changed by the Seller unilaterally.

4.3. The cost of the Goods indicated on the Online Store's website does not include the cost of delivery of the Goods to the Buyer. The Buyer pays the cost of delivery of the Goods in accordance with the current tariffs of delivery services (carriers) directly to the delivery service (carrier) chosen by him.

4.4. The cost of the Goods indicated on the Online Store's website does not include the cost of delivery of the Goods to the Buyer's address.

4.5. The Seller may indicate the estimated cost of delivery of the Goods to the Buyer's address when the Buyer sends a corresponding request to the Seller by sending an email or when placing an order through the Operator of the Online Store.

4.6. The Buyer's obligations to pay for the Goods are considered fulfilled from the moment the Seller receives funds to its account.

4.7. Settlements between the Seller and the Buyer for the Goods are carried out by the methods specified on the Online Store's website in the "Payment and Delivery" section.

4.8. Upon receipt of the goods, the Buyer must, in the presence of a representative of the delivery service (carrier), check the conformity of the Goods to qualitative and quantitative characteristics (product name, quantity, completeness, expiration date).

4.9. The Buyer or their representative, upon acceptance of the Goods, confirms with their signature on the sales receipt/or order/or shipping waybill that they have no claims regarding the quantity, appearance, and completeness of the goods.

4.10. Title and the risk of accidental loss or damage to the Goods pass to the Buyer or their Representative at the moment the Goods are received by the Buyer at the place of delivery of the Goods during independent delivery of the Goods from the Seller, or during the transfer of the goods by the Seller to the delivery service (carrier) chosen by the Buyer.

5. Rights and Obligations of the Parties

5.1. The Seller is obliged to:

5.1.1. Transfer the goods to the Buyer in accordance with the terms of this Agreement and the Buyer's order.

5.1.2. Not disclose any private information about the Buyer and not provide access to this information to third parties, except in cases provided for by law and during the execution of the Buyer's Order.

5.2. The Seller has the right to:

5.2.1 Change the terms of this Agreement, as well as prices for Goods and services, unilaterally, by posting them on the Online Store's website. All changes come into force from the moment of their publication.

5.3 The Buyer undertakes to:

5.3.1 Prior to the conclusion of the Agreement, familiarize themselves with the content of the Agreement, the terms of the Agreement, and the prices offered by the Seller on the Online Store's website.

5.3.2 In order for the Seller to fulfill its obligations to the Buyer, the latter must provide all necessary data that uniquely identifies them as the Buyer and is sufficient for the delivery of the ordered Goods to the Buyer.

6. Return of Goods

6.1. The Buyer has the right to return non-food goods of proper quality to the Seller if the goods did not satisfy them in terms of shape, size, style, color, size, or for other reasons cannot be used for their intended purpose. The Buyer has the right to return goods of proper quality within 14 (fourteen) days, excluding the day of purchase. The return of goods of proper quality is carried out if it has not been used and if its marketable appearance, consumer properties, packaging, seals, labels, and the settlement document issued to the Buyer for payment of the Goods are preserved. Resolutions of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On Consumer Protection", approved a list of goods of proper quality that are not subject to exchange (return).

6.2. The return of the cost of goods of proper quality to the Buyer is carried out within 30 (thirty) calendar days from the moment such Goods are received by the Seller, provided that the requirements stipulated in clause 6.1. of the Agreement and the current legislation of Ukraine are met.

6.3. The cost of the goods is subject to return by bank transfer to the Buyer's account.

6.4. The return of goods of proper quality to the Seller's address is at the Buyer's expense and is not reimbursed by the Seller to the Buyer.

6.5. In the event of defects in the Goods being discovered during the established warranty period, the Buyer personally, in the manner and within the timeframes established by the legislation of Ukraine, has the right to make claims to the Seller as provided for by the Law of Ukraine "On Consumer Protection". When submitting claims for gratuitous elimination of defects, the period for their elimination is counted from the date the Seller takes possession of the Goods and has physical access to such Goods.

6.6. Claims provided for by the Law of Ukraine "On Consumer Protection" are considered by the Seller upon presentation by the Buyer of documents provided for by the current legislation of Ukraine. The Seller is not responsible for defects in the Goods that arose after its transfer to the Buyer as a result of the Buyer's violation of the rules of use or storage of the Goods, actions of third parties, or force majeure.

6.7. The Buyer does not have the right to refuse goods of proper quality that have individually determined properties, if the specified goods can be used exclusively by the Buyer who purchased them (including, at the Buyer's request, non-standard sizes, characteristics, appearance, completeness, etc.). Confirmation that the goods have individually determined properties is the difference in the dimensions of the goods and other characteristics specified in the online store.

6.8. The return of goods, in cases provided for by law and this Agreement, is carried out by prior request to the email hello@acnelab.eu

7. Responsibility

7.1. The Seller is not responsible for damage caused to the Buyer or third parties as a result of improper use or storage of the Goods purchased from the Seller.

7.2. The Seller is not responsible for improper, untimely execution of Orders and its obligations in case the Buyer provides inaccurate or erroneous information.

7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Agreement.

7.4. The Seller or the Buyer are released from liability for full or partial non-fulfillment of their obligations if the non-fulfillment is a consequence of force majeure circumstances such as: war or military actions, earthquake, flood, fire, and other natural disasters that arose independently of the will of the Seller and/or the Buyer after the conclusion of this agreement. The Party that cannot fulfill its obligations immediately notifies the other Party.

8. Confidentiality and Protection of Personal Data.

8.1. By providing their personal data on the Online Store's website during registration or order placement, the Buyer gives the Seller their voluntary consent to the processing, use (including transfer) of their personal data, as well as the performance of other actions provided for by the Law of Ukraine "On Personal Data Protection," without limitation of the term of such consent.

8.2. The Seller undertakes not to disclose information received from the Buyer. The provision of information by the Seller to contractors and third parties acting under an agreement with the Seller, including for the fulfillment of obligations to the Buyer, as well as in cases where the disclosure of such information is established by the requirements of the current legislation of Ukraine, is not considered a violation.

8.3. The Buyer is responsible for keeping their personal data up to date. The Seller is not responsible for poor quality performance or non-performance of its obligations due to the outdated nature of the Buyer's information or its inconsistency with reality.

9. Other Conditions

9.1. This agreement is concluded in Ukraine and operates in accordance with the current legislation of Ukraine.

9.2. All disputes arising between the Buyer and the Seller are resolved through negotiations. In case of failure to settle a dispute through negotiations, the Buyer and/or the Seller have the right to apply to court for resolution of the dispute in accordance with the current legislation of Ukraine.

9.3. The Seller has the right to make changes to this Agreement unilaterally, as provided for in clause 5.2.1. of the Agreement. In addition, changes to the Agreement may also be made by mutual agreement of the Parties in the manner provided for by the current legislation of Ukraine.

9.4. Recognition by a court of the invalidity of any provision of this Agreement does not entail the invalidity of other provisions.

SELLER'S ADDRESS AND DETAILS:

IE Butsyk Yuliia Hryhorivna
IBAN UA833348510000000026006216320
USREOU 3455401423
Ukraine, 04131, Kyiv, Ivana Vyhovskoho Str., bldg. 13
Tel: +38 050 082 86 60
Email: hello@acnelab.eu

PRIVACY AND PERSONAL DATA PROTECTION POLICY

1. General Provisions

1.1. The website acnelab.eu (hereinafter – the Website) is owned by PROCARE LLC (hereinafter – the Company). All intellectual property rights contained on the Website, except where otherwise stated, are owned by the Company.

1.2. This Privacy Policy is a set of legal, administrative, organizational, technical, and other measures taken by the Company to ensure the confidentiality and protection of personal data of individuals - consumers who are users of the Website, except in cases where such information is personally and consciously disclosed by the consumer - user of the Website.

1.3. The purpose of implementing the Privacy and Personal Data Protection Policy is to prevent public access and disclosure of information owned by the consumer.

1.4. The Company takes all possible measures to ensure the implementation of the measures provided for in this section of the Privacy Policy.

1.5. Cookies – small text files stored on the User's computer, tablet, or mobile phone, containing information in unencrypted or encrypted form about the User's activity on the Website during several visits in the form of symbols and increasing the speed of the Website for the User.

2. Access to Personal Data

2.1. For the purpose of implementing the functions and tasks of the Website and other purposes related to civil law relations between the Company and the Buyer (consumer), by using this Website and the services for which the Website was created, the individual provides consent to the processing, storage, and use (including with the use of automated means) of their personal data, of which they are the owner.

2.2. For the purpose of implementing the functions and tasks of the Website and other purposes related to civil law relations between the Company and the Buyer (consumer), by using this Website and the services for which the Website was created, the individual grants the Company permission to transfer their personal data to third parties.

2.3. The Buyer's (consumer's) consent, which is given to the Company for the collection, accumulation, processing, storage, and use (including with the use of automated means) of personal data and its transfer to third parties, is formalized by the consumer ticking a box indicating permission for the collection, accumulation, processing, storage, and use of their personal data.

2.4. Personal data for which the consumer grants permission for collection, accumulation, processing, storage, and use (including with the use of automated means) to the Company includes:

2.4.1. Surname, first name, patronymic.

2.4.2. Place of registration.

2.4.3. Gender.

2.4.4. Place of residence.

2.4.5. Information about marital status.

2.4.6. Consumer's date and place of birth.

2.4.7. Communication means numbers (phone, email, etc.).

2.4.8. Geographic location information.

2.4.9. Information about banking and other financial transactions.

2.4.10. Other information independently entered by the consumer.

3. The acnelab.eu website uses Cookies and information about users of the Google Analytics service. These are used to collect data about visitors' movements on the site. Such control makes it possible to improve and enhance the resource's performance. This approach allows for better targeting of visitor preferences and creating content that is interesting to users. In the settings of each browser, you can disable the sending of Cookies or indicate the need to confirm each sending. These actions will, of course, prevent the dissemination of information about your movements online, but at the same time, some sites and features will be unavailable.

3. Term and Location of Personal Data Storage

3.1. Personal data, for the collection, accumulation, processing, storage, and use of which the Buyer (consumer) grants access to the Company, is stored indefinitely, unless otherwise stipulated by the legislation of Ukraine or the consumer's free will.

4. Rights of the Buyer (Consumer)

4.1. The Buyer (consumer), with respect to their own personal data provided for collection, accumulation, processing, storage, and use by the Company, has the right to:

4.1.2. Know about the sources of collection, location of their personal data, the purpose of its processing, and the location of the Company.

4.1.3. Receive information about the conditions for granting access to personal data.

4.1.4. Access their personal data.

4.1.5. Receive information about whether their personal data is being processed.

4.1.6. Submit a reasoned request to the Company to object to the processing of their personal data.

4.1.7. Submit a reasoned request for the change or destruction of their personal data if such data is processed unlawfully or is inaccurate.

4.1.8. Protection of their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, non-provision or untimely provision, as well as protection from the provision of information that is inaccurate or discredits the honor, dignity, and business reputation of an individual.

4.1.9. Lodge complaints about the processing of their personal data with the Human Rights Commissioner of the Verkhovna Rada of Ukraine or with the court.

4.1.10. Apply legal remedies in case of violation of personal data protection legislation.

4.1.11. Make reservations regarding the restriction of the right to process their personal data when giving consent.

4.1.12. Withdraw consent to the processing of personal data.

4.1.13. Know the mechanism of automatic processing of personal data.

4.1.14. Protection against an automated decision that has legal consequences for them.

5. Disclosure of Confidential Information and Personal Data

5.1. The Company is released from the obligation to comply with the Privacy Policy regarding the Buyer's (consumer's) Personal Data if the consumer independently publicly discloses personal data.

5.2. The Company has the right to disseminate the Buyer's personal data if the information obtained from the personal data is socially necessary, i.e., it is a matter of public interest, and the public's right to know such information outweighs the potential harm from its dissemination.

5.3. The Company has the right to disseminate the Buyer's personal data with the corresponding written permission of the consumer.

6. Destruction and Deletion of Personal Data

6.1. Personal data, for the collection, accumulation, processing, storage, and use of which the consumer grants access to the Company, are subject to deletion or destruction in case of:

6.1.1. Termination of legal relations between the consumer and the Company.

6.1.2. Issuance of a corresponding order by the Human Rights Commissioner of the Verkhovna Rada or designated officials of the Secretariat of the Human Rights Commissioner of the Verkhovna Rada.

6.1.3. Entry into legal force of a court decision on the deletion or destruction of personal data.

7. The Company's developers do everything possible to prevent the possibility of information leakage and unjustified use and alteration of personal data. However, no internet service can provide a 100% guarantee, as no one is immune to illegal system hacking. A hacker attack can create conditions for other people to obtain data.